Communication is the act of transferring information from one side to the other. In this process, complexity develops when trying to implement the best practices that will ensure the information or message gets successfully delivered or absorbed. This process contents the sender, who encodes the ideas into text, words or signals and the receiver, who interprets the information and uses it to take an action (Veltsos & Hynes, 2021). The message can be delivered using different channels, nevertheless, words have been the laid foundation for the communication and thought process.
John Koenig (2016) talk, defines real words as the ones who provide access to the minds, words that are able to reach people's understanding and be filled with a meaning deposited into them by people. There are words with universal cognitive meaning, like for example "huh?", denotes confusion and a request for clarification or repetition of the message being delivered. These universal or commonly used jargon can vary depending the workplace in which they are utilized. An example of this is the insurance field. Words like "out-of-pocket, write-off and new-for-old", are some of the jargon used in this specific industry. This words establish an internal communication code among employees that helps in the creation of policies/decision making, and because of the sensitivity of its meaning, they must be utilized properly. These messages are being shared employee to employee, and employee to customer in specific situations. Commonly used jargon in the workplace help employees communicate at the same level and more efficiently because it resumes or condenses a message within.
Along with real words, Persuasive Managerial Communication can help organizations in the implementation of best communication practices, helping with ambiguity and confusion present in the company's environment. This strategy can also reinforce productive learning among internal stakeholders (Muthusamy, 2019). Implementing positive and effective words as part of the communication strategy can motivate and add significant value to the performance within employees and can elevate inspiration and motivational drives among them as well.
What are some real words that facilitate communication in your workplace?
Thank you for reading!
"So difficult it is to show the various meanings and imperfections of words, when we have nothing but words to do it with"- John Locke
References:
Muthusamy S.K. (2019). Power of Positive words: communication, cognition, and organizational transformation. Journal of Organizational Change Management, 1 (32), 103-122. doi:https://dx.doi.org/10.1108/JOCM-05-2018-0140
Veltsos J.R. & Hynes G.E. (2021) Managerial Communication: Strategies and Practices. Sage Publications (8th edition) pp. 31-32
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