TedTalk with William Ury: The Power of Listening
Link: The power of listening | William Ury | TEDxSanDiego - YouTube/ https://www.youtube.com/watch?v=saXfavo1OQo
Managers that listen are able to create a positive impact within their organization. We can define listening as an act of engaging with attention to the information being communicated to us. There are key points individuals can apply to ensure their listening is effective. Some of these points are: have motivation to listen, show willingness, and avoid internal noise in our minds (Veltsos & Hynes, 2021). Ury 2015, shares how internal noise can affect the way we listen. While we listen to what is being communicated to us, we need to quiet our minds to be able to listen to what is not being said by the other person.
Day to day communication channels are an important aspect of communication in the workplace, valuable information can be shared. This type of informal channel result in a variation from formal sources that can limit interaction and engagement. No matter what communication channel we are using, there are some techniques to ensure we practice active listening:
1. Identify the main idea or supporting points of the message being shared
2. Organize the message by the speaker
3.Summarize the message
4. Visualize the message
5. Personalize the message
6. Take notes ( Veltsos & Hynes, 2021)
Organizations use different communication channels to engage with the employees and managers. What channels of communication does your organization utilize? Do they encourage a day to day communication channel for employees to engage between each other? From a personal perspective, my organization utilizes virtual IM communication channels like "Microsoft Teams". This method is encouraged to be used as a primary resource to get in contact with specific individuals due to the speed of the deliverance of such platform. As individuals is important to assess our listening skills to seek improvement. Some of the listening skills I utilize in my daily functions are:
1. Focus on the message being received
2. Engage nonverbally with the other individual (being attentive)
3. Reassure willingness and to assist if necessary
4. Always being in the lookout for what the essence of the message is trying to be delivered (sometimes people do not explicitly express what they need)
5. Respond appropriately with feedback or questions to clarify or seek to obtain more information.
What listening skills do you utilize in your workplace to effectively communicate with coworkers or managers?
Resources:
J. Veltsos & G. Hynes (2021). Managerial Communication: Strategies and Applications. Sage Publications Inc., pp. 267-274
W. Ury (2015). The Power of Listening. TeDTalk. https://www.youtube.com/watch?v=saXfavo1OQo
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